Refund Policy

In these situations we refund the full $15 without you having to argue for it. Where we spot the problem first, we start the refund ourselves and email you.

• Roblox moderation rejects your item.
• We fail to deliver a finished item within 24 hours of your payment.
• We cancel your order for any reason, including because the image you uploaded cannot be used.
• You were charged more than once for the same order.

Roblox reviews every asset uploaded to its marketplace and we do not control that review. You are never charged for an item that never went live.

Every item is made to order, and AI output is unpredictable — sometimes the result simply is not what you hoped for. So for 14 days from the moment you pay, you can ask for a full refund for any reason, including that you changed your mind or you do not like how the item turned out. You do not need to justify it.

If your item has already been published, we take it down from the Roblox marketplace when we refund you.

After 14 days we look at requests case by case. We will normally refund where something on our side went wrong — for example the item stopped working, or Roblox removed it for a reason we could have prevented. We will normally decline where the item was delivered as described and has been in use.

The $15 you paid us is refundable as set out above. Robux you spent inside Roblox — including the 5 Robux to buy your own item — is a transaction between you and Roblox Corporation. We cannot refund Robux, and you would need to raise that with Roblox directly.

Either is fine:

• Email hello@skinspawn.com with your order id — it is on your status page and in every email we send you. No particular wording is needed.
• Or reply to the Paddle receipt you received at checkout, since Paddle is the merchant of record for the payment.

We acknowledge refund requests within one business day and approve or explain within three.

Refunds are issued by Paddle.com Market Ltd to the original payment method. Paddle typically releases the refund within one to two business days; your bank then takes a further five to ten business days to show it, depending on the card issuer. Any sales tax or VAT you paid is refunded with it.

This policy is in addition to, and does not limit, the rights you have under the consumer law of your country of residence. Consumers in the European Union and the United Kingdom have a statutory 14-day right of withdrawal for distance purchases; because we offer a 14-day no-questions refund regardless, you never need to rely on it. See also our terms of service.